GDPR, Data & Privacy for Exponential Climate Technologies Ltd.
Effective Date: March 27, 2024
Your Data
What personal data does ExpectAI have about me?
We hold a variety of personal data on an individual such as their name, email address and contact number. We collect personal data by either requesting it directly from the individual or from a third party source. To learn more on how we collect personal data, please read our privacy policy.
Accessing your personal data: You can request to access the personal data we have about you. To make a request, email us at zero@expectai.com. Please note, to ensure we are speaking to the right person, we may ask you for proof of ID such as a copy of your passport or driving licence.
Why is ExpectAI processing my personal data?
We collect and process personal data for several reasons, including but not limited to:
To register you as a new customer and serve you
To improve our website, products and services
To provide business information and corporate products to customers and clients
To offer recommendations and suggestions to you
To protect and prevent our business from fraud, financial loss, and debt.
To learn more about the different types of personal data we collect and why we process them, please read our privacy and data policy
I want ExpectAI to erase all personal data they have about me
Erasing your personal data: Instructions on how to erase your personal data depend on the type of data we hold and how we received it. If the data is in connection to your account with ExpectAI and provided to us by you directly, please see the "Data provided by you" section below. If the data is in connection to your company or your directorship in a company, please see the "Data provided by a third party" section below.
If you're unsure how we received your data and therefore unsure how to erase it, please email us on zero@expectai.com and we'll be happy to point you in the right direction.
Data provided by you: From time to time, we will collect and store information provided by you such as your name or email address. To erase any personal data provided by you, you may:
Login to your ExpectAI Account and erase your data from the Settings page. This is the quickest way to erase your details.
Alternatively, you may email us on zero@expectai.com and request to have your data erased. Our customer services team will be happy to erase your details on your behalf.
Data provided by a third party: In order for us to offer our products and services, we require and collect data from third party sources. We have legitimate interests to gather and process this personal data in accordance with the General Data Protection Regulation (GDPR). Because of our lawful basis, we do not erase this data unless it affects the rights and freedoms of the individuals involved. You can learn more about this in our privacy policy. If you feel our processing of your personal data impacts your rights and freedoms, please email us on zero@expectai.com.
How long does ExpectAI store the data for?
We will only retain your Personal Data for as long as reasonably necessary to fulfil the purposes we collected it for. We may retain your Personal Data for a longer period than usual in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
A few reasons why ExpectAI will store your personal data in particular are:
Purposes of satisfying any legal, accounting, or reporting requirements.
ExpectAI has incorrect information on me or my company. How do I update it?
Updating your information: Instructions on how to update your information depend on the type of information we hold and how we received it. If the information is in connection to your account with ExpectAI and provided to us by you directly, please see the "Information provided by you" section below. If the information is in connection to your company or your directorship in a company, please see the "Information provided by a third party" section below.
If you're unsure how we received your information and therefore unsure how to update it, please email us on zero@expectai.com and we'll be happy to point you in the right direction.
You can learn more on how we collect and process your information in our privacy policy.
Information provided by you: From time to time, we will collect and store information provided by you such as your name or email address. To update any information provided by you, you may:
Login to your ExpectAI Account and update your information from the Settings page. This is the quickest way to update your details.
Alternatively, you may email us on zero@expectai.com and request to have your information updated. Our customer services team will be happy to update your details on your behalf.
Information provided by a third party: In order for us to offer our products and services, we require and collect data from third party sources. To update any information provided by a third party, you should update your information on the third party database first. Our system will then automatically mirror the changes onto our database (this can take a few days). For instance, if you wish to change your company address, you will need to have Companies House update your address first. If you are unsure which third party database you need to update, please email us on zero@expectai.com and we can advise you further.
My home address is listed as my company address. How do I remove it?
My home address: When incorporating your company, you may have provided your home address as your company's service address. The home address you provided will then be published on Companies House making it available to the public and also on business service providers such as ExpectAI.
Remove my home address: In order to remove your home address from ExpectAI and other business service providers, you will first need to have it removed from the official Companies House's register. Companies House has an article explaining how to do this.
Stop Companies House from providing your home address
Removing my address on ExpectAI: Once Companies House has removed your home address from its official register, our system will automatically update to reflect the changes. Please allow two to three months for the changes to take effect.
Please email us at zero@expectai.com if you do not see your address updated or would like to remove it faster.
A company is using my details without my permission. How do I report it?
Reporting fraud: If your home address, name, or any other details are being used without your permission or in a fraudulent manner, you will need to report it to Companies House. For more information, please read the following article: Reporting fraud about a company to Companies House
Removing my details on ExpectAI: Once Companies House has removed your details from its official register, our system will automatically update to reflect the changes. Please allow two to three months for the changes to take effect.
How do I close and delete my ExpectAI account?
We're sorry to hear you no longer need your ExpectAI account. We hope you enjoyed all the products and services we offered. To close and delete your ExpectAI account, please email us at zero@expectai.com. Our customer service team will be happy to delete your account details on your behalf.
Your Privacy
Can my address and date of birth be hidden?
Your Address and Date of Birth: When incorporating a company in Companies House, you are required to provide details of the directors involved. You may be asked for your name, nationality, occupation, and date of birth. Some of your details will be made public. Learn more about your personal information on Companies House
Removing your personal information: In order for us to provide our products and services, we require and collect data from third party sources. We have legitimate interests to gather and process this personal data in accordance with the General Data Protection Regulation (GDPR). Because of our lawful basis, we do not erase this data unless it affects the rights and freedoms of the individuals involved. You can learn more about this in our privacy policy.
Please email us at zero@expectai.com if you have any questions or concerns.
How do I remove my company or director profile from search engines?
Remove my company or director profile: You can request to have any pages that contain your personal information removed from search engines such as Google and Bing. This will prevent any public individual from finding your details online. To remove your pages from search, please email us at zero@expectai.com.
When will my information be removed? After you've submitted the removal request form, our quality control team will review your submission. This may take up to 30 days. Please note, search engines may take a few weeks before removing your information, we do not have control over this.
Is my account information shared or sold to third parties?
Your account information is any personal data you have provided to us directly. We take the protection of this information very seriously. To learn more about how we treat your account information including how we store and share it, and other privacy concerns, please refer to our privacy policy.
Are my purchases anonymous or confidential?
We take our users' confidentiality very seriously. All purchases on ExpectAI including credit reports, credit checks, and any business reports are completely confidential. This means that we do not inform any third parties of any purchases made by our customers.
Your Rights
I haven't given my consent for ExpectAI to process my personal data
Your personal data: All organisations including private organisations like ExpectAI, and governmental agencies such as Companies House are required to have a lawful basis when processing your personal data. This is a legal requirement by the General Data Protection Regulation (GDPR).
Lawful basis: A lawful basis is a valid reason or explanation as to why an organisation can legally process your personal data according to the GDPR. In total, there are six lawful bases which an organisation can use to process personal data. These are as follows:
Consent - Organisations can process personal data if they have been given explicit consent to do so by the individuals involved. Examples are contact information such as name, email address, and contact number.
Contractual necessity - Organisations may need to process your personal data in order to get into an agreement or contract with you, or to provide certain services to you. An example would be that a bank may perform a credit check on you before they can provide financial services.
Legal obligation - Organisations may need to process your personal data because it is required to do so by a legal requirement. Companies House use this lawful basis in order to store, process and share your personal data in connection to your company or directorship.
Vital interests - Organisations may need to share your personal data in cases of extreme need such as your medical health record in order to save your life.
Public interest - Organisations may need to process your personal data in order to carry out work in the public's interest. Examples would be justice systems or water companies.
Legitimate interests - Organisations may process your personal data in order to carry out their legitimate interest or those of a third party to whom the personal data is shared with. We, ExpectAI, use this lawful basis to process your information in connection to your company or directorship. Organisations may not use this basis where such interests are overridden by your interests, rights or freedoms.
To learn more about the various lawful basis we rely on for each of the different types of personal data, please see section 2 of our privacy policy.
Processing data with your consent: When you browse ExpectAI's website or use our various platforms, we may ask for details about you such as your name and email address. We process this type of personal data with your explicit consent and you may withdraw your consent at any time by emailing us at zero@expectai.com.
Processing data without your consent: We may also process your personal data without your consent such as your company and directorship information. In these instances, we use legitimate interests as our lawful basis, that is to provide services and products in the public's interest which help them meet with compliance and legal obligations, protect them against fraud, reduce financial risks by having comprehensive information on individuals and corporate entities, and provide marketing solutions to help them grow their business.
We do not need your consent to process this type of personal data.
Your rights and freedoms: Due to our legitimate grounds to process your personal information, we do not remove personal data unless there is a serious impact to the rights and freedoms of the individuals involved.
If you feel our processing of your personal data is impacting your rights and freedoms, please please email us at zero@expectai.com. Every enquiry is dealt with on a case-by-case basis and our privacy team will ensure your rights under GDPR are met.
How do I make a complaint about my privacy?
Privacy concerns: If you have concerns about the way we process your personal data or any privacy concerns, you may report it to the Information Commissioner's Office.
Information Commissioner's Office: The Information Commissioner's Office (ICO) is the UK's independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals. You can learn more about the ICO by visiting their website: ICO.org.uk
How to make a complaint: We're sorry to hear that you wish to complain about the way we handled your personal information. Before filing a complaint with the ICO, we encourage you to contact us to discuss your concerns.
If, after contacting us, you wish to continue filing a complaint, below are details on how to do this:
- You may visit the Make a complaint section on the ICO website.
- Or start a Live Chat which allows you to have an online conversation with someone at the ICO.
- Alternatively you may contact the ICO's helpline on 0303 123 1113
About Exponential Climate Technologies Ltd.
Is ExpectAI registered with the Information Commissioner's Office (ICO)?
ExpectAI is registered with the Information Commissioner's Office (ICO) and is currently listed in the data protection register.
Data controller: Exponential Climate Technologies Ltd.
Where does ExpectAI get its data from?
Data collected by us: The data we store and process in our database is collected through a number of means. For your convenience, we've included a brief list of ways we collect data below. For a more comprehensive list, please see our privacy policy.
Provided by you: From time to time, we will collect and store information provided by you, such as:
- At the time of registering to use ExpectAI
- Subscribing to our newsletters
- Updating your account information
- Creating a support ticket or help request
- Reporting issues with our website or products
- When purchasing a product or service
As you use our products and services: As you interact with ExpectAI, the system will automatically collect information about your browser, internet and device, such as:
- Device information including browser type, settings and operating system
- Details of how you used our service, such as your navigation history
- Device language, the date and time of your requests and referral pages
- Your IP address
From outside organisations and publicly available sources: In order for us to provide business products and services, we are required to collect and aggregate both commercial and personal data from a number of sources. We collect data from a number of external sources, such as:
- Companies House
- Office of National Statistics,
- Department for Energy Security and Net Zero,
- CDP
- Government and law enforcement agencies
- Information found on websites in the public domain
For more information on our data, see our privacy policy.
How often does ExpectAI update its data?
Updating our data: At ExpectAI, we collect, store, and process data from an array of sources. As this data is collected from a number of different sources, the time it takes to update each type of data can vary.
Below is a summary of the different types of data we collect and the time taken to update them.
Your account information: We only update your account information when you, the account holder, request an update. The updates take effect immediately. We do not make any changes automatically or manually to your account information without your consent.
Commercial data: A large portion of our data comprises business information such as data on UK companies and directors. We receive our business information data from multiple sources. This data updates when our system has the opportunity to fetch the new sets of information from the website or directory. This can take up to a month.
Is the data GDPR compliant?
ExpectAI's compliance: All data that ExpectAI processes are in compliance with the General Data Protection Regulation (GDPR). You can learn more about how we collect, store and process data on our privacy policy.
Business contact data: We source company contact, website, and social data from the companies themselves as well as public registries and directories. Business owners opt-in at the time of submitting their business's contact information.
Being compliant: If you buy or process any data provided by ExpectAI, you must ensure that you or your organisation are compliant with GDPR whilst utilising the data. You cannot solely rely on ExpectAI's lawful basis for processing this data which is detailed in our privacy policy.
